The way we use your personal information is protected in the UK by the Data Protection Act 1998. Under this, and any related legislation, we will process such information in a fair and lawful manner. We maintain databases of the information that we hold both electronically and manually and will keep the data secure to prevent unauthorised access by others.
You can access and browse our website without disclosing any personal data. However, if you wish to use some of the services that we offer, you will need to provide certain information.
We may collect personal information about you from a number of sources, including the following:
Using Personal Information
Information about our clients is an important part of our business. However we do not sell or share that information with others, except as set out below:
We will use your personal information to:
We may monitor and record communications with you (including phone conversations and email) for quality assurance and compliance.
We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud we will record this and may share it with other people or organisations. We and other organisations may use and search records to:
If you communicate with us you using the internet, or if you provide us with your email address, we may occasionally email you about our services. When you first give us personal information through our website we will give you the opportunity to say whether you would prefer us not to contact you by email. You can always email or contact at the address below at any time if you change your mind.
Please remember that communications over the internet, such as emails are not secure unless they have been encrypted. Your emails may go through a number of countries before they are delivered – that is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We use “cookies” to monitor how people use our website. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which record how you have used a particular website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
You may request details and copies of the information that we hold about you. You may also request that we delete or rectify any information that is inaccurate. We reserve the right to charge a small fee for supplying this information and we may require proof of identity before we supply it to you.