We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us. Mrs Elizabeth Conroy is the client care partner and can be contacted in writing at 7- 9 Old Bridge St, Truro TR1 2AQ, or by email or by telephone on 01872 272457 with the details. We will investigate your complaint and provide a written response. If your complaint relates to Mrs Conroy we will offer you an opportunity to have your complaint considered by another partner or senior member of staff

If you are still not satisfied, you can contact:

Legal Ombudsman

PO Box 6806



about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at

Solicitors Regulation Authority:

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. If you feel that we may have been dishonest or treated you unfairly because of your age, disability or other characteristic, then please refer to its website: